Performance Pledge

Vision

To provide high-quality statistical services, contributing to the social and economic development of the Macao Special Administrative Region (Macao SAR).

Missions

To implement the objective of "Statistics are here to serve you" that is in line with the people-oriented spirit; to provide high-quality, reliable, timely and transparent official statistics to members of the public and the SAR Government; to provide statistical enquiry and support services to data users.

To ensure that compilation and dissemination of statistics conform to scientific principles and international standards with due consideration to the actual situation of the Macao SAR.

To build a high-calibre, efficient, enthusiastic, courteous and professional team, and uphold the principle of statistical confidentiality; to assist respondents in completing questionnaires, and ensure effective protection of personal data.

Beliefs

• People-oriented spirit
• Professionalism
• Objectivity and impartiality
• Confidentiality of individual data
• Commitment to excellence
• Effectiveness of services

1. Dissemination of statistical data on schedule

The Statistics and Census Service (DSEC) pledges that monthly, quarterly and annual statistical information can be published within the month, quarter and year immediately after the respective reference periods, and that 90% of the statistical results can be disseminated in accordance with the statistics release calendar for the current month and the next three months that is published on the DSEC website on a monthly basis.

Summarised survey results are disseminated to the media and regular users through press releases, while detailed information is released simultaneously on the DSEC website.

2. Prompt response to statistical enquiries

The Documentation and Information Centre is designated to assist data users with their enquiries on statistics, as well as to provide advisory services on the application of data. Enquiries or requests for statistical information can be made to our Centre by telephone, e-mail, facsimile or post, in person or through online interactive platform.

• 99% of the telephone enquiries will be answered immediately;
• 99% of the enquiries in person to our Centre will be answered immediately;
• 90% of the written enquiries for general information will be answered within 2 working days; 80% of the statistical enquiries that require special tabulation, compilation or processing will be answered within 5 working days;
• 95% of the enquiries made through online interactive platform will be answered immediately.

3. Assistance in completing survey questionnaires

DSEC conducts regular surveys to collect information for the compilation of statistical indicators. Respondents can provide data through face-to-face or telephone interviews, online questionnaires or postal return of self-completion questionnaires. Dedicated helplines are available to assist respondents in completing survey questionnaires, and we pledge that 98% of the enquiries can be handled immediately.

4. Enquiries on commodity codes for external merchandise trade

Helplines are available to answer enquiries on commodity codes in completing the import/export declarations and licenses. We pledge that 96% of the enquiries can be handled immediately.

5. Electronic publications

We pledge that 99% of the electronic publications can be posted on the DSEC website on the same day of data dissemination, providing users with convenient and timely access to the latest statistical information. Subscribers to the electronic publications will also receive e-mail notification on the release of statistical information.

We pledge that, after the acknowledgement of the subscription forms, 98% of the applications can be duly registered within 2 working days.

Implementation of Performance Pledge from 2023 to 2025

Effective Supervision

The Director of DSEC takes up the supervisory role in ensuring the work of DSEC has measured up to the performance targets, and submits progress reports regularly to the Consultative Committee of Statistics. Latest progress on the implementation of the targets is published on "Performance Pledge".

Service Improvement

• Improve customer service skills and statistical knowledge of front line staff;
• Improve the website and mobile app to make it more convenient for the public to access official statistics;
• Roll out “Enumerator Verification System” to make it easier for respondents to confirm the identity of enumerators;
• Improve “Statistical Geographic Information System” by adding new data on the number of nurseries and hotel establishments.

• Promote statistical services and products through seminars, media platforms, information racks, etc.;
• Organise different types of activities to enhance the public’s understanding of official statistics;
• Promote statistical surveys and statistical confidentiality;
• Make use of infographics to provide a clear and visual representation of statistical data and topics of public concern.