To provide high-quality statistical services, contributing to the social and economic development of Macao.

To implement the objective of "Statistics are here to serve you" that is in line with the people-oriented spirit; to provide high-quality, reliable, timely and transparent official statistics to members of the public and the government; to provide statistical enquiry and support services to data users.

To ensure that compilation and dissemination of statistics conform to scientific principles and international standards with due consideration to the actual situation of Macao.

To build a high-calibre, efficient, enthusiastic, courteous and professional team, and uphold the principle of statistical confidentiality; to assist respondents in completing questionnaires, and ensure effective protection of personal data.

• People-oriented spirit
• Professionalism
• Objectivity and impartiality
• Confidentiality of individual data
• Commitment to excellence
• Effectiveness of services

(1) Dissemination of statistical data on schedule

DSEC pledges that monthly, quarterly and annual statistical information can be published within the month, quarter and year immediately after the respective reference periods, and that 90% of the statistical results can be disseminated in accordance with the quarterly data dissemination calendar available on the DSEC website.

Summarised survey results are disseminated to the media and regular users through press releases, while detailed information is released simultaneously on the DSEC website and in printed publications.

(2) Prompt response to statistical enquiries

The Documentation and Information Centre is designated to assist data users with their enquiries on statistics, as well as to provide advisory services on the application of data. Enquiries or requests for statistical information can be made to our Centre by telephone, e-mail, facsimile or post, in person or through the Online Customer Service.

In responding to statistical enquiries, we pledge that:

• 99% of the telephone enquiries will be answered immediately;
• 99% of the enquiries in person to our Centre will be answered immediately;
• 90% of the written enquiries for general information will be answered within 2 working days; 80% of the statistical enquiries that require special tabulation, compilation or processing will be answered within 5 working days.

(4) Enquiries on commodity codes of External Merchandise Trade

A hotline is available to answer enquiries on commodity codes in completing the import/export declarations and licenses. We pledge that 96% of the enquiries can be handled immediately.

(5) Electronic publications

We pledge that 99% of the electronic publications can be posted on the DSEC website on the same day of data dissemination, providing users with convenient and timely access to the latest statistical information. Subscribers to the electronic publications will also receive e-mail notification on the release of statistical information.

We pledge that, after the acknowledgement of the subscription forms, 98% of the applications can be duly registered within 2 working days.

The Director of DSEC takes up the supervisory role in ensuring the work of DSEC has measured up to the performance targets, and submits progress reports regularly to the Consultative Committee of Statistics. Latest progress on the implementation of the targets is published on the "Performance Pledge" leaflet.